Refund policy

Returns and refunds policy

At YAQEEN Relief we want you to be happy with your purchase.

Return period
You have 14 calendar days from receiving your order to withdraw from your purchase, in line with the EU consumer right of withdrawal. You do not need to give a reason.

Product condition
Please return the product in good condition with all its accessories. You may try it to see how it works, but please do not use it in a way that damages it.

Sealed products
Products for direct use on the body that are delivered sealed for hygiene or health reasons cannot be returned once unsealed after delivery.

How to request a return
Write to us through our contact form with your order number. We will confirm the next steps and the return address.

Return costs
Direct return shipping costs are paid by the customer, unless the product arrives faulty or we made a mistake, in which case we cover them.

Refunds
Once we receive the returned product, we will process your refund within 14 calendar days to the original payment method.

Legal guarantee
If the product does not conform to the contract, you are entitled to the legal guarantee. Write to us and we will sort it out.